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Help Center

Frequently Asked Questions

Everything you need to know about internet speed tests, interpreting results, and improving your connection.

📊 Understanding Speed Results
What is a good internet speed in 2025? +

For a single user: 25 Mbps download is sufficient for HD streaming and browsing. For families with multiple devices and 4K streaming, 100–200 Mbps is recommended. For heavy users with smart home devices, remote work, and 4K gaming, 500 Mbps or higher is ideal.

What does download speed mean? +

Download speed measures how quickly data travels from a server to your device. It affects streaming videos, loading web pages, downloading files, and receiving video call data. It's measured in Megabits per second (Mbps) — higher is better.

What does upload speed mean? +

Upload speed measures how fast data travels from your device to a server. It affects video call quality (sending your video), cloud backups, livestreaming, and sending large files. Most home internet plans have lower upload than download speeds.

What is ping and why does it matter? +

Ping (latency) is the round-trip time in milliseconds for data to travel to a server and back. Under 20ms is excellent for gaming. 20–50ms is good for most applications. Over 100ms will cause noticeable delays in video calls and online games.

What is jitter and what causes it? +

Jitter is the variation in ping over time. High jitter means inconsistent delays that cause choppy voice calls, video stuttering, and lag spikes in games. Common causes: WiFi interference, network congestion, and overloaded routers. Under 10ms is ideal.

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🔬 Running the Speed Test
Why is my speed test result lower than my plan speed? +

ISPs advertise "up to" speeds under ideal conditions. Real-world factors include: WiFi signal quality, distance to router, number of connected devices, network congestion (especially evenings), modem/router age, and server load. Test via wired Ethernet for the most accurate reading.

Should I test on WiFi or wired Ethernet? +

Always test via wired Ethernet when possible to establish a baseline. WiFi adds variability based on signal strength, interference, and distance. If your wired speed matches your plan but WiFi is slower, the issue is your wireless network, not your ISP.

How many times should I run the test? +

Run 3–5 tests at different times of day (morning, evening, and weekend night). ISPs often throttle speeds during peak hours. Averaging multiple results gives a more reliable picture of your actual connection quality.

Does SpeedPulse work on mobile? +

Yes! SpeedPulse is fully responsive and works on all mobile browsers. For accurate mobile results, close other apps, connect to WiFi (for a WiFi test), and hold the phone still. Mobile results will vary based on cellular signal strength and network type (4G vs 5G).

🛠️ Improving Your Speed
My speed is much lower than my plan — what should I do? +

1) Restart your modem and router. 2) Test via wired Ethernet. 3) Run 3 tests and note the times. 4) Contact your ISP with documented results. 5) Ask for a line test and equipment check. Persistent issues may indicate line degradation, faulty equipment, or congestion on your local node.

What WiFi channel should I use? +

For 2.4GHz, use channels 1, 6, or 11 (non-overlapping). For 5GHz, channels 36–48 are less congested. Use a WiFi analyser app to find the least congested channel in your area. Switching from 2.4GHz to 5GHz typically doubles WiFi speed if you're close to the router.

Can DNS settings affect my speed? +

Yes! Slow DNS can make pages feel slow even if your connection is fast. Try Google (8.8.8.8), Cloudflare (1.1.1.1), or your ISP's local DNS. DNS changes are free, take 30 seconds, and can meaningfully improve browsing responsiveness.

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